Based on the approved product matrix for passenger services, in 2015, the Company developed the Service Quality Standards for all service classes (Basic, Economy, Business and Deluxe) in long-distance trains.
The standardisation effort resulted in a set of standards for the services provided to passengers on long-distance trains.
On 1 February 2016, the Company approved and introduced the following standards:
FPC will arrange for tests of the above service standards on the train services covered by a pilot.
Development of key skills and competencies in major functional areas.
As part of the effort to develop a corporate project management system at FPC, the Company’s Strategic Development Department established the Strategic Project Management Unit, a team responsible for management of strategic projects. The unit integrates project management competencies in FPC.
Another unit established in the Company is tasked with the development of a corporate project management system and a relevant regulatory framework and methodology support at FPC, as well as with the management of the strategic project portfolio. The corporate project management system is supported with a recently launched information portal, which is continually enhanced.
A series of training sessions and master classes was organised to train FPC employees in project management. A steering committee was established to manage strategic projects. The Company approved regulations on bonuses for employees involved in FPC’s strategic projects.
|Express commuter trains|
|Additional services||Luxury carriages||First-class carriages||Compartment carriages||Carriages with open-plan seating|
|Service class||1А, 1И, 1М||1Б||1Е||1Э||2Э||1Р||2Р||1В|
|Toilet facilities||Shower and toilet in the compartment||Toilet in the carriage||Shower and toilet in the compartment||Toilet in the carriage||Toilet in the carriage||Toilet in the carriage||Toilet in the carriage||Toilet in the carriage|
|Air conditioning||In the compartment||Yes||Yes||Yes||Yes||Yes||Yes||Yes|
|Food and drinks||Yes||Yes||Yes||Yes||Yes||Yes||—||Yes|
|Bed sheets||Yes, better quality||Yes||Yes||Yes||Yes||Lap blanket||—||Lap blanket|
|Sanitary kit||For men or women||Yes||Yes||Yes||Yes||Yes||Yes||Yes|